Answers to our most common questions

Product Questions

  • How Do I Purchase New Balance Insoles Or Laces For My Shoes?

    Please check with our stores for available stocks of insoles and laces.

  • Does New Balance Manufacture Shoes In The United States?

    We’re proud to be the only major company to make or assemble more than 4 million pairs of athletic footwear per year in the USA, which represents a limited portion of our US sales. Where the domestic value is at least 70%, we label our shoes Made in the USA.

    Our commitment to domestic manufacturing allows New Balance to employ American workers at our five facilities in Maine and Massachusetts. Whenever possible, we purchase materials from domestic suppliers who employ more than 7,000 workers locally.

  • What Is A Shoe Last?

    A shoe last is a 3-dimensional wooden or plastic mold upon which a shoe is constructed. The last used during shoe assembly can affect the overall fit of a shoe, and all lasts include the following dimensions: heel width, instep height, forefoot width, and toe box depth. Some of our shoes feature a deeper toe box or a wider forefoot, while others might offer a narrower heel. We manufacture shoes using a variety of lasts and offer extensive width sizing to allow for the best overall fit in the shoe industry.

    We aim for a 360° fit, while most other companies simply try to fit your length. The vast majority of shoe fit issues can be resolved by changing either the size or width (or both), and the last upon which a shoe is built could also affect fit.

    If you are able to go into any shoe store and purchase a shoe right off the shelf, we suggest choosing a standard width (B for women and D for men). If wider or narrower widths suit you better, we certainly have many options for you. To discuss different fit types, please reach out to us via phone or email.

  • My Shoes Are Squeaking. How Do I Fix It?

    We are sorry to hear that your shoes are squeaking. We make our shoes with removable inserts to allow you to further customize your shoe fit through the use of our upgraded insoles or an orthotic. Sometimes air or moisture can get trapped between the insert and the rest of the shoe that can cause a squeak. The fit of the orthotic in the shoe can cause friction and therefore noise as well.

    One possible solution is to remove the insoles and sprinkle some baby powder into the shoes. Leave the powder in your shoes overnight and in the morning empty out the excess powder.

    Another possible solution is to use sandpaper on the sides of the tongue to reduce friction which causes the noise.

  • When Should I Replace My Shoes?

    There is no exact science in determining the expected lifetime of a shoe. There are many variables that can greatly affect the wear of your shoes, including your weight, level and frequency of activity, and the environment in which the shoes are both used and stored.

  • How Should I Clean My New Balance Shoes?

    The suggested cleaning method for New Balance athletic shoes is to use a light bristle brush (an old toothbrush works well) and a light detergent (either dishwashing or laundry). Scrub the shoes with the brush and use a damp cloth to wipe clean. Allow the shoes to thoroughly air dry for 24 hours. To get rid of and prevent shoe odor, use a shoe deodorizer spray.

    Putting shoes through a washing machine cycle is NOT recommended, because some shoe materials should not be exposed to heat and should not be submerged in water.

    When purchasing a cleaning product, be sure that it is silicone-based to prevent any possible damage to your shoes.

    Suede or leather shoes require suede or leather cleaner, respectively. For best results, always follow the instructions on the packaging of the cleaning product.

  • Should I Buy A Cushioning Shoe Or A Stability Shoe?

    A cushioning shoe is made for both those with a neutral walking or running gait and for those who supinate (or roll outward) during their gait. If the wear on your sneakers looks even on both the inside and outside of the heel, you are probably a neutral walker or runner. A cushioning shoe is the best choice for you.

    Stability shoes help with pronation control. These types of shoes are designed with technology to prevent overpronation (or rolling inward during your gait), such as a Rollbar, TS2, Extended Web, Stabilicore or medial and lateral posts. If the wear on your sneakers is mostly on the inner tread near the ball of the foot, a stability shoe is a good choice for you.

    A motion control shoe is one that helps with moderate to severe pronation. This type of shoe features Rollbar technology combined with medial and lateral posts. If there is severe wear on your sneakers on the inner tread near the ball of the foot, motion control shoes are an excellent choice for you.

  • What Do The Model Numbers Mean?

    “The model or style number is a naming system for our shoes. While most of our “”higher-numbered”” styles feature more technology than our “”lower-numbered”” shoes, that is not always the case. When deciding on a particular shoe, both the intended use of the shoe and your individual needs should be considered. The full model number, which is broken down into 3 parts, can be located on the underside of the tongue.

    The letters before the number designate the gender and the activity for which the shoe was designed, as follows:

    MT = Men’s Trail
    WT = Women’s Trail
    MO = Men’s Outdoor/Multi-sport
    WO = Women’s Outdoor/Multi-sport
    MW = Men’s Walking
    WW = Women’s Walking
    MX = Men’s Cross-Training
    WX = Women’s Cross-Training
    MC = Men’s Tennis
    WC = Women’s Tennis
    KJ = Kid’s Running
    KV = Kid’s Running with hook and loop closure system
    KT = Kid’s Tennis
    KX = Kid’s Cross-Training
    RC = Racing/Competitive
    US = Made in the USA

    The last two digits in a running shoe’s style number specify the type of shoe as shown below:

    40 (Optimal Control): Supported by medical and podiatric experts, shoes in this category provide maximum control, stability, cushioning and support for biomechanical needs, such as pronation or low arches (eg, 840, 1540).

    50 (Fitness Running): For training on roads or for indoor workouts, the 50 series offers the combination of visual attitude and innovation with the responsiveness and power athletes need.

    60 (Stability): Designs that offer industry-leading stability to reduce pronation while also providing unparalleled cushioning and comfort (eg, 860).

    70 (Light Stability): The perfect combination of stability and speed, all in a lighter, sleek profile designed for runners who train at a faster pace (eg, 770).

    80 (Neutral): For high-mileage runners who require light shoes and the protection of superior cushioning (eg, 980, 1080).

    90 (Speed): For faster runners who want every advantage, including a superior ride and fit. The choice styles for professional and nonprofessional speed and distance runners (ie, 890).

    The letters after the numbers generally indicate the major colors of the shoe. For example, WB indicates white and blue and BK indicates black.”

  • Should I Buy A Running Shoe Or A Trainer?

    Running shoes have more cushioning in the heel–the point of impact–and less protection through the ball of the foot. The amount of heat generated in the running motion is greater, so running shoes also are made with a higher amount of mesh to keep feet cool during exercise.